How can we help?
Send us a message and we reply by email, usually within one business day. In a hurry? The answers below cover the most common questions.
Prefer plain email? Reach us at hello@astrevo.app.
Frequently asked
I didn't receive my sign-in link
Check your spam or updates folder for a message from hello@astrevo.app. Each link works once and expires after 15 minutes, so request a fresh one from the sign-in page if yours has expired. Make sure you use the email you purchased with.
How do I get a refund?
Email us within 14 days of purchase, or use the form above with the topic "Payments & refunds", and you get a full refund. No forms, no hoops. The details live in our refund policy.
My birth details are wrong. Can I fix them?
Yes. Send us the correct date, time and place via the form (topic: wrong birth details) from the email you purchased with, and we recalculate your chart and timing map.
I don't know my exact birth time. Is my map still accurate?
Yes, with one honest caveat: without an exact time we calculate your map without house-based signals and mark it accordingly, instead of guessing silently. Your birth certificate usually lists the exact time; send it over any time and we recalculate.
How do I add my timing days to Google or Apple Calendar?
Open your portal, and on the calendar view choose “Add to your calendar”. You get a personal subscription link that keeps your calendar app in sync for your whole period.
Where do I find my PDF report and eBook?
Sign in to your portal and open “My Report”. Your Timing Map PDF is there for every plan; the personal astrology eBook is included with Astrevo Plus.
Is this a subscription?
No. Astrevo is a one-time purchase for the period you choose: 1, 2 or 3 months. Nothing renews automatically.
Is Astrevo advice?
Astrevo offers timing guidance for reflection and planning. It is not financial, medical or psychological advice, and no honest astrology product predicts guaranteed outcomes.